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We ship countrywide from our Nairobi, Kenya Office via reputed courier companies. Once your order is processed and dispatched, we email live tracking details to track your order on courier partner's website.
Arabesque.co.ke ships Worldwide through carriers of international repute! So we've secured the best international shipping rate for you with carriers you know and trust (Fargo/ DHL/ & G4S).
Shipping to PO Box, APO and FPO addresses is currently not possible and dispatches are dropped at the couriers collection center as a final destination.
We offer Standard and Express shipping options for all destinations at different cost.
Islamic Art & Decoration
|Order Value||Less than Kshs 10,000||Kshs 10,000 and above||Processing & Shipping|
Free Shipping (for whole order)
Mounting = Kshs 1,000
Free Shipping (for whole order)
|Outside Nairobi County||Kshs 500. Mounting is not offered outside Nairobi||48 hrs|
ORDER PROCESSING PERIOD
We try our best to ship goods to you as soon as possible. On an average, it takes us about 48hrs** to dispatch goods out of our workshop in Nairobi, Kenya. However if the quantities ordered are more than 5 pieces per product per style, or if the item ordered needs to be customized, it may take longer to process your order. Should this happen, we will keep you informed by email.
We aim to keep material for every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 1 working days of your purchase and fully refund your money for the out of stock item.
In case of International and domestic shipping the carrier will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the online Tracking facility of the carrier (We will provide you the tracking number by email). If the package status is shown as undeliverable, please call the carrier's Customer Service at their local number and quote your tracking number to trace your package.
Here are some reasons why your package may be determined undeliverable by the Carrier:
Incorrect Address: Arabesque.co.ke does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated, we will consider the order status as failed, and no refund will be issued. Any additional delivery attempts will be charged to you. Please carefully check to make sure that you have supplied a current and correct shipping address.
Failed Delivery Attempts: In case of International and domestic deliveries Carrier will make three attempts to deliver your package. In case of International deliveries Carriers generally requires a signature. It is the discretion of the carrier driver if a signature is required. If any duties or taxes are due, then the carrier will require payment prior to delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package status is shown as undeliverable. If the package status is shown as undeliverable. please call the carrier's Customer Service at their local number and quote your tracking number to trace your package. If the package is returned to us as undeliverable, we will consider the order status as closed, and no refund will be issued. Additional delivery charges will be borne by you the customer.
Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing in advance your gift recipient that they should expect a package you will help us ensure that they receive your gift. If the package is refused delivery and returned to us as refused delivery, we will consider the order status as closed, and no refund will be issued. Additional delivery charges will be borne by you the customer.
DUTIES & TAXES
Please note that you may be charged customs by your government if the shipping address is outside Kenya. ARABESQUE.CO.KE is not responsible for any duties or fees charged by your government. You will be responsible to pay the duties and taxes to the carrier directly at the time of delivery, if they present you an invoice for the same.